Please follow these guidelines to have the best experience:
1. Keep Your Access Link Handy – Use the link provided in the confirmation email you receive from us.
2. Refresh – If you can’t see or hear us, or you get bounced from an online for any reason, you can just rejoin using the same link.
3. Ask others to limit their internet use – Streaming video is very demanding on your Internet connection. Try and encourage other people who are on the same connection to refrain from downloading large files or streaming video (this includes Netflix and Xbox Live) during the duration of the online clinic. This will greatly improve your picture and audio quality.
4. Close Other Programs – Close down all software, apps and browser tabs on your device, except what you are using to view the clinic. This will ensure that you don’t have any hardware or software conflicts that could bounce off the online clinic and frees up as many of your machine/device’s resources as possible for the best viewing experience. Some programs that can impact the quality of your picture are things that sync in the background, like Dropbox, Google Drive or Evernote. For best results, turn them off until the onllne clinic is over.